Contact Us
We are committed to providing exceptional customer support to all our players in the United Kingdom. Our dedicated support team is available to assist you with account queries, technical issues, payment concerns, and general enquiries about our gaming services.
Get In Touch
We offer multiple convenient ways to reach our customer support team:
- Live Chat: Available 24/7 through our website for immediate assistance with urgent matters
- Email Support: Send detailed enquiries to [email protected] for comprehensive responses within 24 hours
- Phone Support: Call us at +44 20 3807 9421 during business hours (9:00 AM – 11:00 PM GMT)
Response Times and Support Hours
Our customer service operates with the following response timeframes:
- Live chat queries are typically resolved within 5-10 minutes during peak hours
- Email responses are provided within 24 hours on business days
- Phone support is available seven days a week with extended weekend hours
- Complex account or payment issues may require up to 48 hours for full resolution
When contacting us, please have your account details ready to expedite the support process.
Last updated: January 27, 2026